How to appeal a Horizon Parking parking charge

About Horizon Parking parking charges

Horizon Parking is among the larger UK private parking operators by DVLA keeper requests. It commonly uses ANPR cameras at retail, leisure and other customer car parks, so charges usually arrive by post.

First: check what kind of notice you have

• Postal notice only (camera/ANPR, no windscreen ticket): in England and Wales the notice usually has to be given within 14 days of your visit for the registered keeper to be liable. See our 14-day rule guide.
• Windscreen ticket first, then a letter: the follow-up letter has its own window of 28 to 56 days.
• Scotland or Northern Ireland: the keeper-liability rules don't apply there at all. See our Scotland & NI guide.
• Check the details are right: registration, date, times, location.

Common possible grounds

• The notice arrived too late, or is missing the required keeper-liability warning.
• Camera entry and exit times include driving in, finding a space and queuing to leave, so a short 'overstay' may be within the grace periods industry codes expect.
• You paid, but the machine or app failed, or you typed your registration slightly wrong. Bank statements and app screenshots help.
• Signs were unclear, hidden or missing at the entrance.
• You were a customer of the shop or business. Many sites will cancel a charge if you send a receipt.
• Breakdown, illness or another emergency.

How to appeal a Horizon Parking charge

• 1. Use the appeal method printed on your notice (usually an online form or email). Appeal within the deadline on the notice, normally 28 days.
• 2. Write as 'the registered keeper' and don't say who was driving.
• 3. Set out each ground as a short numbered point, and attach your evidence.
• 4. Keep a copy or screenshot of what you sent and the date.
• 5. If Horizon Parking rejects your appeal, use the independent appeal it names. Horizon Parking is listed as a British Parking Association (BPA) member at the time of writing, so if your first appeal is rejected the independent appeal is usually POPLA. Membership can change, so check your notice for a "BPA Approved Operator" logo.
• 6. Never ignore court papers or a 'Letter Before Claim'. Respond in time and get free advice.

Not sure if you have grounds?

Upload a photo or PDF of your Horizon Parking notice to our free check. It reads the dates, wording and details and tells you honestly whether there are possible grounds to appeal. ParkingAppealCheck is independent and is not connected with Horizon Parking.